Frequently Asked Questions

Welcome to Aphiemi Beauty! We've answered some of our most frequently asked questions to help make your shopping experience as simple and enjoyable as possible.

Orders & Shipping

How long does it take to process my order?

Orders are typically processed within 3–5 business days before shipment. Orders placed on weekends or holidays begin processing on the next business day. Processing times may be extended during product launches, promotions, holidays, or periods of high order volume.

How long does shipping take?

Standard shipping typically takes 3–7 business days after your order has shipped. Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, and other circumstances beyond our control.

Do you offer free shipping?

Yes! We offer free standard shipping on qualifying U.S. orders of $75 or more, after discounts and before taxes.

Do you offer expedited shipping?

Expedited shipping options may be available at checkout, depending on your location and the shipping carrier.

Do you ship internationally?

Not at this time. Aphiemi Beauty currently ships within the United States only. We hope to expand our shipping availability in the future.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing tracking information. Please allow time for the shipping carrier to update your tracking details.

What if my package is lost or marked as delivered but I haven't received it?

If your package is missing, please check your tracking information and contact the shipping carrier. You may also contact us at info@aphiemibeauty.com so we can assist with available shipping information.

Packages confirmed as delivered are generally not eligible for automatic replacement or refund. However, we review delivery concerns individually.

Products & Ingredients

Are Aphiemi Beauty products handmade?

Many of our products are thoughtfully crafted in small batches with care and intention. Small-batch production allows us to pay close attention to product quality and consistency.

Are your products made with natural ingredients?

Our formulations feature thoughtfully selected ingredients, including plant-derived oils, butters, and other ingredients chosen for their intended cosmetic benefits. Individual product ingredient lists are available on their respective product pages.

Are your products suitable for all hair types?

Our hair care products are designed to support a variety of hair textures and care routines. Individual results may vary depending on hair type, porosity, scalp condition, and personal preferences.

Do your products contain essential oils or fragrance?

Some products may contain essential oils or fragrance, while others are formulated without added fragrance. Please review the ingredient list for each product before purchasing.

Are your products vegan and cruelty-free?

Ingredient composition varies by product. Some formulations may contain animal-derived ingredients, such as honey or milk. Please review individual product ingredient lists for details. We do not make a blanket vegan or cruelty-free certification claim across the entire collection.

Do your products contain preservatives?

Preservative requirements depend on the formulation. Water-containing products generally require an appropriate preservation system, while anhydrous products may be formulated differently. Please refer to individual product ingredient lists.

Why might my product look or feel slightly different from a previous purchase?

Because some of our products are handmade in small batches, minor variations in color, texture, or appearance may occur. Natural ingredients may also respond differently to temperature changes. These variations do not necessarily affect product quality.

Returns & Refunds

What is your return policy?

Due to the nature of our personal care and cosmetic products, all sales are generally final. For health, safety, and hygiene reasons, we do not accept returns or exchanges for change of mind or personal preferences.

This does not affect any rights or remedies available under applicable law.

What if my order arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery at info@aphiemibeauty.com.

Include your order number, a brief description of the issue, and clear photographs of the product and packaging.

We will review your request and may offer a replacement, store credit, or refund, depending on the circumstances.

Can I cancel or change my order?

Please contact us as soon as possible if you need to cancel or modify an order. Requests may be accommodated before processing or shipment begins. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

How long does it take to receive an approved refund?

Approved refunds are generally issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your financial institution.

Product Safety & Storage

Should I perform a patch test before using your products?

Yes. We recommend performing a patch test before using a new product, particularly if you have sensitive skin or known ingredient sensitivities.

Discontinue use if irritation or an adverse reaction occurs.

Can I use your products during pregnancy or while nursing?

If you are pregnant, nursing, or have specific medical concerns, we recommend reviewing the product's ingredient list with your healthcare professional before use.

How should I store my products?

Store products in a cool, dry place away from direct sunlight, excessive heat, and moisture. Always close containers securely after use and follow any product-specific storage instructions.

What is the shelf life of your products?

Shelf life varies depending on the product's formulation, ingredients, and storage conditions. To maintain freshness and quality, store products in a cool, dry place away from direct sunlight and excessive heat. Keep containers tightly closed when not in use, and avoid introducing water into products that are not intended to contain it. If you notice unusual changes in color, odor, or texture, discontinue use and contact us with any concerns.

Can your products treat hair loss, eczema, psoriasis, or other medical conditions?

Aphiemi Beauty products are intended for cosmetic and personal care use. They are not intended to diagnose, treat, cure, or prevent medical conditions.

For concerns involving hair loss, scalp disorders, or skin conditions, please consult a qualified healthcare professional.

About Aphiemi Beauty

Where is Aphiemi Beauty located?

Aphiemi Beauty, LLC is based in Atlanta, Georgia, United States.

What does Aphiemi mean?

Aphiemi (pronounced ah-FEE-ay-mee) comes from a Greek word meaning “to release,” “to let go,” or “to forgive.”

Our name reflects our belief in renewal, restoration, and embracing beauty with intention.

Will you be adding more products in the future?

We are always exploring thoughtful additions to our collection. Subscribe to our emails or follow us on social media for product announcements and updates.

How can I contact Aphiemi Beauty?

For questions about our products, orders, or policies, please email us at info@aphiemibeauty.com.

Website: www.aphiemibeauty.com

We appreciate your support and thank you for choosing Aphiemi Beauty!